Return Policy

 

At Black Smoke, we stand by the quality of our pieces. If for any reason you are not fully satisfied with your purchase, you may request a return under the following terms:

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1. Eligibility

   • Returns are accepted within 30 days of the purchase date.

   • Items must be unworn, unwashed, undamaged, and in original condition.

   • Proof of purchase (receipt or order confirmation) is required.

2. Return Process

   • Customers must first email support@blacksmokecollection.com to initiate a return request.

   • Returns are only accepted after receiving a confirmation reply email from our team.

   • The return item must be received by Black Smoke within the 30-day period.

3. Shipping Responsibility

   • Customers are responsible for all shipping costs associated with returns.

   • Returns should be mailed to:
     Black Smoke Returns
     1454 Rockaway Parkway
     Brooklyn, NY 11236

4. Outcome of Returns

   • If the item passes inspection (not worn, altered, or damaged), the return will be approved.

   • Approved returns are issued as store credit or exchange only.

   • Refunds are not available.

 

Privacy Policy

 

Black Smoke respects your privacy and is committed to protecting your personal information.

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• Information We Collect

  • Personal details you provide at checkout (name, email, billing/shipping address, payment method).

  • Non-personal data such as website analytics, cookies, and browsing behavior.

• How We Use Information

  • To process and deliver your orders.

  • To communicate with you about your purchase, promotions, or brand updates.

  • To improve our website, marketing, and customer experience.

• Sharing Information

  • We do not sell or rent your personal information.

  • We may share data with trusted third-party partners (such as payment processors, shipping providers, or analytics services) only as needed to fulfill your order.

  • We may disclose information if required by law or legal process.

• Security

  • Our website is hosted on Wix and uses secure payment gateways to protect your data.

  • However, no online transmission is 100% secure, and you acknowledge the inherent risks when providing information online.

• Your Rights (New York & U.S. law)

  • You may request to access, correct, or delete your personal information by contacting support@blacksmokecollection.com.

  • If you are a resident of New York or other states with applicable privacy laws, you have the right to request how your data is used or shared.

• Cookies & Tracking

  • We use cookies and similar technologies to track site traffic, improve functionality, and deliver relevant marketing. You may disable cookies in your browser at any time.

• Policy Updates

  • We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.